SEND MONEY

Our website and apps are specifically designed to ensure we are protecting your account from unauthorised login attempts. We implement strict verification processes to ensure that we fully identify all of our customers. This makes sure we protect genuine people and deter criminals. We have teams dedicated to the monitoring of customer accounts and transactions for signs of unusual activity.

We are required by law to verify all of our customers. In some circumstances, we may also require further information in order to comply with our regulatory obligations. This can include the purpose of your transfer or source of funds for example. We will contact you if we require anything from you, so please ensure you check your emails regularly after you’ve created your transfer.

In most cases, transfers sent using DERADEX arrive within minutes. DERADEX aims to complete transfers within the timeframes given, however some transfers can take longer depending on how the money is being received. Your transfer will not start until DERADEX has received authorisation from your payment provider. Timeframes may be also extended due to sender and/or recipient verification checks, third party operating hours, or incorrect information being received.